mmm

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  faitaw22 · Member · Aug 16, 2025 at 7:11 pm

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  I’m so frustrated.
  I can’t access my paid account, and it’s costing me a lot just because I can’t get the two-factor authentication code.
  I made a public post, and no one responded.
  What should I do???

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  staartmees · Member · Aug 17, 2025 at 5:33 am

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  instead use one of the backup codes yougot when you set up 2FA.

  Also switch your 2FA from sms to an authenticiteit app

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  kaichicha · Member · Aug 17, 2025 at 10:37 am

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  Hi @faitaw22,

  I understand that you’re unable to access your WordPress.com account because you aren’t receiving the two-factor authentication code. To resolve this, I recommend sending an email directly to help@wordpress.com from the registered email address linked to your paid account.

  For security reasons, we don’t recommend posting account access issues in the public forums. You can also use the following link to begin the recovery process: Account Recovery

  If you have any further questions about account recovery, please contact us at help@wordpress.com, and we’ll be glad to assist you.