Mobile and Tablet do not display header menus

  • Unknown's avatar
    projectoutlier · Member ·

    Unable to access header menus on mobile and tablet devices. No recent updates performed on WP, but there are outdated or inactive plug ins. Any recommendations? Is a restore to a previous version of WP advisable? If so, how?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host projectoutlier.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. I did however take a little time to examine the source code of your site however, and can see it is using the Avada theme. The issue you are referring sounds like a display issue related to your theme.

    The good news is that help is available directly from the creators of your theme here: https://theme-fusion.com/support/ The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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