Mobile Background error for one child page

  • Unknown's avatar
    circussplendiferous · Member ·

    Hello (to whomever reads this)!

    I could really use some help with a page on my website http://www.circussplendiferous.com, specifically with the child page https://circussplendiferous.com/?page_id=628 background on mobile view.

    To start off with, I use InMotion hosting, not sure that it matters, but I wasn’t able to contact WordPress support because my login isn’t actually registered as a WordPress account even though my site is run via WordPress…

    I mostly use the Elementor plugin to customize my theme instead of custom CSS. I use the Ascend theme. Please let me know if any additional other relevant information is needed.

    Okay, the issue: all of the backgrounds across my site are the same gradient background: teal (#098269) as a base color with a fade to blue/purple (#230044). This works across all pages except one child page, and ONLY on the mobile view, where the background is tiled. I’m not sure if it’s because this is the one page I’ve added a custom HTML widget that runs the HiSawyer.com Tool for registering for classes or what.

    Any recommendations or solutions? I’m relatively new to wp and build the site myself, so maybe I’ve just overlooked something simple? Please help!

    Best,
    Jesse from Circus Splendiferous

  • staff-totoro · Staff ·

    Hi there,

    The site circussplendiferous.com appears to be a self-hosted WordPress (also called “.org”) site hosted on InMotion Web Hosting, and not a site hosted on our WordPress.com service.

    To clarify, we are not the only providers of WordPress sites, and InMotion also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

  • Unknown's avatar
    circussplendiferous · Member ·

    Interesting! Good to know. Thank you.

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