Mobile Display

  • Unknown's avatar
    bernadette907c9949b0 · Member ·

    Mobile not displaying the same as in the editor. The mobile view looks good in the editor (I am using Elementor) but when I view the website on mobile it does not display correctly at all.

    I have done absolutely everything from deactivating plugins, changing the theme, updating Elementor and WordPress to the latest versions, clearing all cache on all devices – nothing works.

    Any advice or suggestions?
    TIA

    WP.com: Yes
    Jetpack: Yes
    Correct account: No

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    faisalahammad · Member ·

    Hi,

    It looks like you’re using self-hosted WordPress on Bluehost hosting.

    DNS

    It is recommended to get in touch with your hosting support, or you can contact Elementor support so they can take a closer look at your issue and assist you.

    https://wordpress.org/support/plugin/elementor/

    If you’d like to know the difference between WordPress.com and WordPress.org, please check the article below.

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

    Regards
    Faisal

  • Unknown's avatar
    bernadette907c9949b0 · Member ·

    Hi Faisal,

    Thank you for your message. Unfortunately the hosting company says I must contact Elementor to resolve this issue, and Elementor support is not available to people using the free version…

    Is there any other advice you can provide, please? I have been stuck for a while and keep struggling.

    Many thanks!

  • Unknown's avatar
    staartmees · Member ·

    We really can’t help with third party plugins as Elementor because we have no clue how it works and how it’s coded.

    You could try to contact support of the theme you are using as the problem could be caused by a flaw in the interaction of your theme and elementor.

  • Unknown's avatar
    casperrues · Member ·

    A quick fix for the mobile display issue could be to switch to a default theme temporarily to see if the problem is related to your current theme. Additionally, clearing your browser cache or checking on different devices may help resolve the display issue.

  • Unknown's avatar
    2020testjj · Member ·

    @bernadette907c9949b0 Besides the forum on ORG, they do have a knowledge base. Did you check there? This is what I found for mobile https://elementor.com/help/mobile-editing/

  • The topic ‘Mobile Display’ is closed to new replies.