Mobile menu

  • Unknown's avatar
    priestbb42c197c0 · Member ·

    Please help
    The desktop menu is fine
    But the mobile menu has all the pages I don’t want

    Self-declared URL: saint-timothys.org
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host saint-timothys.org on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere.

    I did take a little time to examine the source code of your site however, and can see it is using the Divi theme. The issue you are referring to sounds like a display issue related to your theme. The good news is that help is available directly from the creators of your theme here: https://www.elegantthemes.com/forum/

    Thanks!

  • Unknown's avatar
    priestbb42c197c0 · Member ·

    Checked that link but need to subscribe there to get any help

    I agree that it’s a DIVI related problem but scared to change the theme

  • Unknown's avatar
    helper-heroponriki · Member ·

    I’m sorry, but we are unable to assist with this matter. If you prefer not to change your theme, it would be best to collaborate with the theme developer to address the issue. Please note that as their product requires a paid subscription, you would need to renew your service for another year in order to receive support. It’s important to understand that this is beyond our control.

    Wishing you the best of luck in resolving your situation.

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