Mobile number changed unable to get verificatin code

• 

  shindesavita87 · Member · Mar 14, 2021 at 12:59 pm

  • Copy link
  • Add topic to favorites

  Hello,my mobile number is changed therefore I am unable to get the verification code. Earlier I was in the UK, therefore, I was using the UK’s number but now my UK number is not valid any more. Kindly, help me to update my India’s number without getting verification code.

• 

  staartmees · Member · Mar 14, 2021 at 1:08 pm

  • Copy link

  That’s when you need the backup codes you got when you activated Two Step Authentication, https://wordpress.com/support/security/two-step-authentication/#backup-codes

• 

  shindesavita87 · Member · Mar 14, 2021 at 1:27 pm

  • Copy link

  And if don’t remember where I kept my activation code in that case?

• 

  staartmees · Member · Mar 14, 2021 at 2:57 pm

  • Copy link

  Houston, we have a problem!

• 

  staff-ozmodiar · Staff · Mar 14, 2021 at 5:52 pm

  • Copy link

  Can you reach out to us at passwordhelp@wordpress.com, please? We’ll see if there is anything we can do to help.