Mobile number has changed (2FA/MFA)

• 

  mgco · Member · Apr 19, 2020 at 3:24 am

  • Copy link
  • Add topic to favorites

  I’m being asked by wordpress to verify my identity via text to a number I no longer have. How do I proceed with this as there seems to be no other alternative?

• 

  austinsangs · Member · Apr 19, 2020 at 7:40 am

  • Copy link

  Hi there!

  You cannot change that number without first entering a code, so if you can no longer receive codes at the current number, you’ll need to use one of the backup codes you got when you first set that up instead.

  Learn more at the links below:

  Enable two-step authentication

  https://wordpress.com/support/security/two-step-authentication/#backup-codes

  I hope this helps,

  Cheers