Mobile theme issues

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  charcatcrafter · Member · Jan 30, 2016 at 11:05 pm

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  Hi we are having a nightmare of a time getting the mobile version of our blog to match the web version

  http://charlotteandcate.com

  The theme for the mobile version becomes very basic looking with with Blue menu bars. Whereas the theme on the Web version is sleek and minimalistic with Pink Header fonts. How can this be solved we are beginners and we have no idea how to use the WordPress interface at an intermediate level.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 30, 2016 at 11:09 pm

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  charlotteandcate.com is hosted by CyrusOne
  WHOIS: Click Here
  IP Address: 192.185.33.142
  Name Servers:
  ns8067.hostgator.com
  ns8068.hostgator.com

  That site is not hosted by wordpress.COM. Our support docs do not apply to (1) local installs of wordpress.ORG software on your own server or (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  kathrynwp · Staff · Feb 1, 2016 at 5:30 pm

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  Looks like you’ve activated the Jetpack mobile theme – you should be able to just deactivate the mobile theme module in your Jetpack settings.

  If you need further help with it, feel free to ask the Jetpack team for help:
  http://jetpack.me/contact-support/