mobile verification does not work

  • Unknown's avatar
    notfallnotfall · Member ·

    hi
    same thing like just read in another post:

    i used to work well with 2 step verification, but right now it does not forward any code to my mobile.
    please let me know how to login otherwise.

    notice: this is not my original account. its just an account to write to wordpress. my original account is georgkostron.wordpress.com
    please contact me!

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there. Have you tried using the backup codes that were generated when you first signed up for two-step verification? If those don’t work or you didn’t print them out, you’ll need to submit the account recovery form and then staff will contact your via email to help you regain access to your account. http://en.support.wordpress.com/account-recovery/

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