Mobile version errors

  • Unknown's avatar
    nancicreedon · Member ·

    Hi! I’m really hoping you can help, or point me in the direction of someone who can?
    I only recently signed up to Ionos, and have created a wordpress site with yourselves. I’m about to launch it but I’ve just realised that on mobile phones there are errors that I don’t see on the laptop when in the backend, so i’ve no idea how to fix it!
    THere are images of an old man, and on my laptop backend i’ve deleted that image, and cleared cache, but it’s still on the mobile version?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    It looks like you’re using the WordPress.org software, as you mentioned that your site is hosted by Ionos.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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