Mobile Website Missing Aspects from Browser Website

  • Unknown's avatar
    sandraleelayden · Member ·

    When viewing my website on mobile, a whole section is missing – but it works on a web browser.
    I can’t figure out whats wrong

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out for assistance with your WordPress site. I understand that you are experiencing issues with a section of your website not appearing on mobile devices, while it works fine on a web browser. I’d like to help you with this.

    However, since your site is hosted with a different hosting provider and is using the free open-source version of WordPress software, our support capabilities at WordPress.com are limited in this case. We primarily provide direct support for sites hosted on our WordPress.com managed hosting platform. This limitation is because we can only access and troubleshoot issues on the sites we host directly.

    That being said, WordPress.com offers managed hosting services where we handle the technical aspects of running WordPress, allowing you to focus on creating and managing your content. Managed hosting on WordPress.com includes features like automatic updates, daily backups, and excellent security. You can learn more about our managed hosting services here: https://wordpress.com/hosting/

    If you are considering moving your site to our managed hosting, we offer an easy-to-use migration plugin. This plugin simplifies the process of migrating your site to WordPress.com. You can find more information about this migration option and the plugin here:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Finally, since your site is currently using the open-source version of WordPress, you can also seek assistance in the community support forums dedicated to this version. The community and experts there are well-equipped to help with troubleshooting issues specific to the open-source WordPress platform. Here is the address for the support forum: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information is helpful to you, and I wish you the best in resolving the issue with your site. If you have any more questions or need further assistance, please don’t hesitate to ask.

  • The topic ‘Mobile Website Missing Aspects from Browser Website’ is closed to new replies.