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  caroiana12345 · Member · May 9, 2017 at 9:05 am

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  A few days ago renew the payment of the domain http://www.enkuentrat.com and the page is not yet online.

  I would like to know what I must do to get my domain back on track.

  P.D I do not understand why the invoice of the payment of the domain I arrived for enkuentrat.wordpress.com yes I am supposed to have paid the renewal of the first year of http://www.enkuentrat.com

  Please help me, I’m very sad :(

  Thank you !

  The blog I need help with is: (visible only to logged in users)

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  hlashbrooke · Member · May 9, 2017 at 11:23 am

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  Hi there,

  It looks like your payment for the renewal was reversed. I have just sent you a manual payment request so you can pay it again. Please confirm with a reply on here once you have paid it and we will renew your domain for you.

  Cheers,
  Hugh

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  caroiana12345 · Member · May 9, 2017 at 11:31 am

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  Hi !

  The payment itself was deducted from my card, I have as proof the invoice that you sent me.

  Why should I pay again? Here I show the evidence of payment.

  Se ha facturado a

  Hesklin
  (email visible only to moderators and staff)
  Mastercard xxxxxxxxxxxxxxxxx
  May 05, 2017

  Resumen del pedido
  ID del recibo: [redacted by mod]
  ID de la transacción: [redacted by mod]
  Suscripción Precio
  Chargeback
  enkuentrat.wordpress.com €20.00
  Total €20.00
  Todos los cargos incluyen IVA si corresponde.

  *Este producto se renovará automáticamente, pero puedes modificar la configuración de las renovaciones en cualquier momento.
  Imprime tu factura

  Gracias por usar WordPress.com!
  Spencer, Happiness Engineer

  ¿Necesitas ayuda? No hay problema.
  Nuestros Happiness Engineers están a tu disposición para resolver tus dudas y ayudarte a configurar tu sitio.
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  hlashbrooke · Member · May 9, 2017 at 12:00 pm

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  Hi there,

  I had a closer look at the payment details and while it was reported that you were refunded, that was not in fact the case. It seems PayPal merely lodged a dispute, but they are busy resolving it now.

  In that case I will do the following for you right now:

  1. Refund you the EUR 20 chargeback fee that you paid.
  2. Renew your domain registration and mapping for another year.

  Sorry for the confusion here, but glad we’re sorted out now!

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  justjennifer · Member · May 9, 2017 at 12:04 pm

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  @caroiana12345 Just a heads up that you’ve posted in the community forums which are public and indexed by search engines. I’ve redacted the sensitive information in your above post to prevent someone from taking over your account.