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  soundhealersuk · Member · Aug 9, 2018 at 10:08 am

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  Awaiting from my refund since more than 10 business days. You said a member of your team would contact me but this has never happened. It’s not acceptable. My domain is : granviernes.com

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Aug 9, 2018 at 10:12 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  justjennifer · Member · Aug 9, 2018 at 10:44 am

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  Hello there, Did you see the Staff reply you already received about this?
  https://en.forums.wordpress.com/topic/where-is-my-refund-why-is-there-no-customer-support/#post-3159620

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  kokkieh · Staff · Aug 9, 2018 at 12:05 pm

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  Hi there,

  Please follow up directly with your bank about this. We processed the refund on our end, but we have no control over how long your bank takes to show it on your account, and it can sometimes take longer with non-US banks.