Modlook – I can’t upgrade

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  lifeadmini · Member · May 15, 2023 at 4:28 pm

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  Hello,

  I tried to upgrade to ECommerce plan but when I clicked on the “pay” button, an error occured : Les achats sont actuellement désactivés. Contactez-nous pour réactiver les achats.”Les achats sont actuellement désactivés. Contactez-nous pour réactiver les achats.” ( Payments are not allowed, please contact assistance).

  The problem is that I don’t know where I can contact the assistance, I only have access to forum and documentation …

  Can you help me please ?

  Regards,

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · May 16, 2023 at 3:34 am

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  Hi there,

  Apologies but we are not able to help with transaction issues here in our public forums since it requires sharing info that is bested handled in private.

  However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!