modlook reset my account password

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  techsunnyyeung · Member · Nov 17, 2018 at 1:35 am

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  Hi,

  I need to reset my account password.
  I tried the password reset page but no Email sent to me. (Checked my spam and all the folder. Nothing.)

  Account is under this page:
  https://shingshingyeung.wordpress.com/

  Please send the password reset to my Email:
  (email visible only to moderators and staff)

  or Please guide me for getting back my account.

  Thanks,

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Nov 17, 2018 at 11:53 pm

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  I can see the password reset emails are going to that address, and your mail server is accepting them. Can you please check with your provider to see what happened to the email?

  It’s possible it’s in a bulk or commercial folder, too.

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  techsunnyyeung · Member · Nov 19, 2018 at 1:40 am

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  Can u send me a smtp report?
  I can’t find it from anywhere from my Hotmail email account. Please send me the smtp report and I can contact Hotmail support.

  Or can u redirect the password reset link to this email address? Since I am able to receive email from this email address.

  Thanks

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  kokkieh · Staff · Nov 19, 2018 at 5:30 am

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  Hi there,

  We cannot provide you with a SMTP report for a password reset email. Even if we could, we could only provide it to the email address connected to the account in question.

  We can also definitely not send you the password reset email to this account’s email address as we have absolutely no proof that you are the owner of the other account.

  If you can’t find the password reset email at all at any of your email addresses, you’ll need to verify your ownership of the site via our account recovery form instead, before we’ll be able to give you access.

  Recover Your Account

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  techsunnyyeung · Member · Nov 20, 2018 at 2:21 am

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  So?
  What does it mean?
  I gave you my Email address: (email visible only to moderators and staff)

  No one can send me and Email to reset my password?
  Do I still have to teach you guys how to support and resolve this issue?

  Send me a Email to (email visible only to moderators and staff) and chat with me.
  or give me a Tech support manager account Email from WordPress. I need to contact him and see what’s going on in here.

  You guys are wasting my time to just reset my own password.
  I have to create this Stupid account from wordpress to telling what you guys have to do for resetting my password.

  Find someone to send me an Email and you guys can verify, right??!!

  If the link you provided works for me, I don’t have to chat with you in here, right?! It’s because those password reset auto system doesn’t work~!

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  fstat · Staff · Nov 20, 2018 at 8:42 am

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  Hi there,

  I have sent you an email to the email address you provided us. Please follow up there to help you recover access to your account.

  Thanks!