money

  • Unknown's avatar
    billpkiwi · Member ·

    WORDPRESS charged my credit with an unauthorised fee so any help what to do here

  • Unknown's avatar
    austinsangs · Member ·

    Hey @billpkiwi,

    I’ve flagged staff for their assistance. Please be patient while they respond.

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks!

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