Money back

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  mslettebakk · Member · Nov 28, 2017 at 1:24 am

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  Hi,
  I upgraded to ‘Premium’ from ‘Personal’ the same day but decided i didnt want to have ‘premium’ so I canceled the ‘Premium’ and I only got half the payment on ‘premium’ back and ended up with a ‘free Plan’ and haven’t got back the money from the personal plan. I just want my money or the ‘personal’ plan back.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Nov 28, 2017 at 4:22 am

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  Refunds are governed by a 30 day window and you can check that here. https://en.support.wordpress.com/refunds/

  As for your situation though, since you upgraded to a higher plan and canceled, I don’t have a clear answer here. Given the gravity of the situation, here is what I am doing. I have added a tag “modlook” in this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to help you through this.

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  kokkieh · Staff · Nov 28, 2017 at 6:17 am

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  Hi there,

  I just want my money or the ‘personal’ plan back.

  I can do either for you, so which would you prefer? Should I refund the remainder of your payment, or should I restore the Personal Plan to your site?

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  mslettebakk · Member · Nov 28, 2017 at 11:33 am

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  Hi again,
  I have been thinking and I just want my money back for now, thanks.

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  kokkieh · Staff · Nov 28, 2017 at 4:54 pm

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  No problem. I’ve processed the refund, and you should receive the full refund for both payments within about ten business days, depending on your bank.

  Please let me know if I can help with anything else.