money back

  • Unknown's avatar
    bisnestrener5e1b61a76a · Member ·

    First I bought the Personal plan, then upgraded to Premium. But to work normally with your app I need plugins that are only available with the BUSINESS app. As a result, I cancelled the subscription, but you did not return my money, but withdrew from my card an amount equal to what I paid! As a result, I spent more than $ 200 and received NOTHING. Please return my money, as I did not receive any result and am extremely dissatisfied with your internal pricing policy! No one answers my messages in the chat!

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hello there,

    Thank you for your patience. I see that we have replied to your messages in the chat ( also sent via email). We have shared the details of the subscriptions and refunds.

    Let us continue the discussion over there.

    PS: I am closing this thread here. Thank you

  • Unknown's avatar
    mgleizzaaquino · Member ·

    I have the same problem with this. Started with personal, upgraded to premium then I cancelled now i have free plan lol . Please let me know how to resolve this

  • Unknown's avatar
    dragstor · Member ·

    Hey, @mgleizzaaquino 👋🏼

    I have the same problem with this. Started with personal, upgraded to premium then I cancelled now i have free plan lol . Please let me know how to resolve this

    To provide more context, I’ll explain how upgrading a site plan works.

    Assuming you had an annual Personal plan ($48) and you decided to upgrade to a yearly Premium plan ($96), when upgrading you’ll pay the difference between the new plan value and the available upgrade credits.

    You can learn more about it here:

    WP
    Manage Your Purchases » Upgrade Your Plan
    in WordPress.com Support
    2 min read
    You can upgrade your site’s plan anytime to add extra features and capabilities to your website. In this guide, you will learn how to upgrade your plan and how to use your upgrade credit. Upgrade Your Plan To upgrade your website’s WordPress.com plan, take the following steps: Visit your site’s dashboard. On the left side, navigate to Upgrades → Plans (or Hosting → Plans if using

    So, if your upgrade credits were $48, you’d pay only $48 for upgrading to the Premium plan:

    $96 (Premium plan) - $48 (Upgrade credits) = $48 (upgrade price)

    Then, your old plan gets replaced with the new plan.

    So, when canceling the current plan (Premium), your site was left without any plan.

    Here’s the downgrade process:

    WP
    Manage Your Purchases » Downgrade Your Plan
    in WordPress.com Support
    3 min read
    WordPress.com offers a range of website plans to suit different needs and budgets. This guide will show you how to move to a lower plan. What Happens When You Downgrade WordPress.com has five plan levels. From highest to lowest, these are Commerce, Business, Premium, Personal, and Free. If your website has the Premium or Personal plan, you can downgrade it yourself by following the ste
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