Money no refunded

  • Unknown's avatar
    jakub2556 · Member ·

    Hello, I refunded € 300 for a premium account and I still haven’t received the money. Please refund your money.

  • supernovia · Staff ·

    I don’t see any refunds on this account; can you log in as the user that owned the upgrade?

    Generally speaking: it can take several business days for that to route back properly and appear on your statement. If you cancelled immediately after purchasing, the refund may not appear at all — the entire charge might have simply been voided.

    If after 2 weeks you still don’t see the refund on your account, please contact the bank directly to confirm it wasn’t voided, then log into the correct account and contact us here.

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