Money Refund

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  soylsb · Member · Apr 26, 2025 at 2:00 am

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  I have cancel my personal plan and wordpress refunded the money. But in the next day, wordpress charge back the money again.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  marutim · Staff · Apr 28, 2025 at 4:12 am

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  Hi there,

  Thank you for contacting WordPress.com! I am happy to help you with your questions.

  I have checked your WordPress.com account and can confirm that there has been no other charges after the last refund.

  You can check the following links for more details:

  • Purchases here: https://wordpress.com/me/purchases
  • Billing history here: https://wordpress.com/me/purchases/billing

  If you still see a charge, can you please contact us at help@wordpress.com with the transaction ID so that we can track it for you and assist you further.

  Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search here for more information and find out why you got charged: https://wpchrg.wordpress.com/ 

  Here’s a list of how WordPress.com charges may appear on your statement: https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  You can follow this guide to help you with retrieving the transaction id:  https://wordpress.com/support/billing-history/#retrieve-a-transaction-id 

  I hope this helps. Let me know if you have any further questions that I can help you with 😊