Money taken but no payment notice or record!!

  • Unknown's avatar
    mike99362 · Member ·

    I just did a renewed domain mapping on saildude.com as a gift using another account. Money seems to have been taken, I was allowed to use the existing card on my other account (auxclass) – domain mapping seems to have been renewed (now 2015 expire)

    But I was not sent an email notice of funds taken from my card, there is no payment record at saildude – nor is there any payment record at the account I used for the Gift Renewal

    so the money was gone but no record of any type other than the domain mapping black screen of death went away

    And again I will remind you that your notice of expire is broken as the first notice I recieved for saildude.com mapping expiring was at 14 days not the 90, 60, 30 that the staff keep claiming happens

    thanks

    Status: Active, Manual Renewal

    This upgrade will expire in 12 months on September 27, 2015

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    shawnajroberts · Member ·

    Hi Mike!

    I just looked at our records. I do see the purchase associated with the auxclass account, but it doesn’t seem to appear in your Billing History. I’ve asked the Store Team to take a look.

    As for the expiration notices, I’ve asked the Store Team to help me trace this down in our logs.

    I’m sorry this has been such a frustration for you. I’ll let you know as soon as I hear back from the developers.

  • Unknown's avatar
    auxclass · Member ·

    The sending notice has been broken for over a year – then looked at the Gift renewal and found the problems with the renewal receipts – maybe Matt does not like me or something?? :)

    thanks for looking – on the bright side I am out of domains to renew so it will be a while until the next bug report :)

  • Unknown's avatar
    shawnajroberts · Member ·

    I know we’ve talked about the reminders before. This time I should be able to dig into it better since the renewal reminders should have gone out recently. I think last time you were a few months out from an email, so it was hard to hunt down. I’d really like to get this sorted out for you. I haven’t seen any other users with this reoccurring lack of renewal reminders.

    I’ll keep you updated with anything I or the developers are able to find. And I’ll let you know as soon as that gifted purchase is correctly appearing in your billing history. :)

  • Unknown's avatar
    auxclass · Member ·

    Thanks for keeping after the developers – would be easy if everything failed – then we would have hundreds if not thousands of folks in the forum screaming –

    But we have a steady trickle of people in the forum with “no notice sent” issues – the stock answer (that I have given) “many notices are sent out check your spam filter and so on” – but something is failing from time to time

    Also I am sort of a simple guy on the notices – one size fits all – 90 – 60 – 30 – 14 etc. for both Auto Renew and Manual Renew – would make the code easier also – and with more people traveling and not always being in internet range – early notice would be better –

    Thanks

  • Unknown's avatar
    shawnajroberts · Member ·

    Hey Mike,

    That purchase should appear in your Billing History now. I’m still working on tracking down the issue with your renewal emails though.

  • Unknown's avatar
    mike99362 · Member ·

    I found it in the Auxclass billing history – thanks

    I don’t know if it is a bug or a feature or never thought about – but in the Saildude store as the owner – there is no indication of who did the purchase other than the due date was extended – maybe where the renewal came from is not a big deal – but would be nice to have some sort of indication of where the gift came from – future feature maybe?

    Good luck with the renewal emails – that has been a long running thing – sort of an annual event

    thanks

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