Move stats

• 

  satonmybutt · Member · May 27, 2018 at 10:48 am

  • Copy link
  • Add topic to favorites

  Hi, my website was migrated between hosting providers and I have lost all stats prior to May.
  Can you assist please.
  The website domain name is the same

  The blog I need help with is: (visible only to logged in users)

• 

  catkiinson · Staff · May 27, 2018 at 11:15 am

  • Copy link

  Hi,

  We can only assist with WordPress.com hosted sites on this forum.

  You can ask for support in the WordPress.org forums: 
  https://wordpress.org/support/forums/

  The difference between .ORG and .COM is explained here:

  WordPress.com vs. WordPress.org

  Your hosting provider (SoftLayer) may also be able to assist you.

  Hope this helps :)

• 

  kokkieh · Staff · May 28, 2018 at 5:44 am

  • Copy link

  Hi there,

  Did your site’s URL change as well when you switched hosting? Even just a switch from non-www to www is significant in this case.

  If your URL did not change in any way your site should still be using the same Jetpack connection, in which case stats should still be there. But if the URL changed in any way and you disconnected and reconnected Jetpack that would explain this. I should be able to help you fix it in that case, but I’ll need to know what the URL was before you changed it.

  
  @catkiinson

  Stats on self-hosted sites using Jetpack is a WordPress.com feature added by that plugin. In future, please tag threads about this feature for staff, or refer the user to Jetpack support. But the hosting provider has absolutely no way to help with this – most hosting providers don’t provide support for any aspect of the WordPress software, so in most cases referring someone to their hosting provider will not get them the help they need.

• 

  catkiinson · Staff · May 28, 2018 at 9:16 pm

  • Copy link

  Thanks, @kokkieh – will do.