Moved domain, now can't connect JetPack
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I use 1and1.com hosting, and moved one of my clients to a new account within the 1and1.com hosting. The domain is edenhandarts.net. I had to move the files from one account to another account, update the DB, etc. Now, when I try to connect JetPack, I get the following error:
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Error Details: The Jetpack server was unable to communicate with your site https://edenhandarts.net [IXR -32300: transport error: http_request_failed cURL error 6: Couldn’t resolve host ‘edenhandarts.net’]
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Is this something to do with wordpress.com’s DNS caching? Will the problem resolve itself eventually?
Thank you…
The blog I need help with is: (visible only to logged in users)
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I noticed that in posting this question, somehow, “The blog I need help with is…” was added to the post. The website under question is the one in the error message. Thanks for any help here.
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This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.
The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Thanks for the response. Yes, I do know the difference between .com and .org. I have 20+ .org-based sites linked to .com through the JetPack plugin.
Until I moved the site between accounts, it would have qualified under the #3) you listed above: “sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page”.
Good idea to check with the support forums in JetPack and in on .org side as well.
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Sorry, I did not read your post carefully enough. I will find my way to the other support sites. Sorry to have posted erroneously to this support site. Thank you.
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