Moving my domain to another host

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  salomeknijnenburg · Member · Nov 30, 2015 at 2:32 pm

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  I have a Premium account but trying to get support at https://en.support.wordpress.com/contact/ doesn’t give me an option to get private support, I thought I was paying for that?

  I want to move the domain I registered through WordPress to another host, but I don’t have the option to transfer on the domains page, so I can’t generate the EPP code. Can someone please advise?

  Thanks
  Salome

  The blog I need help with is: (visible only to logged in users)

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  cobalteye · Member · Nov 30, 2015 at 3:45 pm

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  Hi Salome,

  According to this support doc, domains can only be transferred 60 days after the registration date- is this the case?

  Private email support is available to Premium subscribers and live chat is also available in certain instances. I’ve been able to access live chat on my domains and themes page (I have a Premium subscription also).

  I’ve tagged this thread for staff review, so a Happiness Engineer should be in contact regarding this.

  Automattic are rolling out live chat across WordPress.com paid services in phases, I was informed when I signed up.

  If theres anything else I can help with, just ask!

  cobalteye

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  auxclass · Member · Nov 30, 2015 at 4:51 pm

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  Point the name servers to your new host – does the same thing – ask your host for the name server settings – then after 60 days you can move if you want – but changing the name servers gets your new site up quicker

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  salomeknijnenburg · Member · Nov 30, 2015 at 5:03 pm

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  Thanks for the advice, I’ve had my domain for over a year though so definitely not a 60-day issue. I’ve checked again and I don’t see any live chat options on my Domain or Themes pages. I’ll wait for an engineer to comment and see if they can assist with the transfer.

  Thanks

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  cobalteye · Member · Nov 30, 2015 at 7:56 pm

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  No problem!

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  salomeknijnenburg · Member · Dec 2, 2015 at 6:36 am

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  I really need help with tranferring my domain and no-one is getting back to me. I’ve confirmed again I have an active Premium subscription, yet the WordPress site gives me the option to upgrade to Premium. According to the plan comparison page, I’m supposed to have email support – what is the email address I need to mail for support?

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  staff-doublebassd · Staff · Dec 2, 2015 at 2:25 pm

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  Hi there Salome,

  You do not see the option to transfer your domain here?:

  https://salomeinteriors.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  For more information on the transfer, please visit our support doc:

  https://en.support.wordpress.com/transfer-domain-registration/

  Let me know if you cannot and I will look further into the issue for you.

  Thanks!