Moving subscribers after site is already migrated to .org

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  sosympl · Member · Jan 29, 2015 at 9:13 pm

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  Recently we moved loveyogastudios.com from wordpress.com to a self-hosted wordpress install.

  After the fact we realized that the export/import doesn’t include the subscribers (in Jetpack) from the wordpress.com account. At this point, I followed the instructions to migrate but it seems since the .org is no longer a .com I can’t access this.

  How do I go about importing that list?

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Jan 31, 2015 at 2:42 am

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  Once you’re all linked up with Jetpack you can visit your blogs in WordPress.com:

  http://wordpress.com/my-blogs/

  Under your new WordPress.org site, select Manage. In that pane, you’ll see a space to select a WordPress.com site to transfer your followers from!

  http://en.support.wordpress.com/moving-a-blog/moving-your-subscribers/

  It sounds like you had trouble with that. Can you tell me what happened?

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  sosympl · Member · Feb 2, 2015 at 3:49 pm

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  I gave it some time, and now, after connecting Jetpack and finally being able to access my site from the wordpress.com side (loveyoga.wordpress.com) I see the option to migrate. I select the correct site to send to, click Migrate and I get an error message that says “Only blog owners can migrate subscribers”.

  Kind of lost since I am the blog owner.

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  sosympl · Member · Feb 3, 2015 at 6:13 pm

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  Checked again today and I’m still getting the error on wordpress.com that Only blog owners can migrate subscribers.

  Any chance that support could take a look at this?

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  timethief · Member · Feb 3, 2015 at 6:14 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jeremeylduvall · Member · Feb 3, 2015 at 9:38 pm

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  Hi @sosympl,

  Just to clarify, you would like your subscribers moved from loveyogastudio.wordpress.com to the self-hosted site http://www.loveyogaalbany.com. Is that correct?

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  sosympl · Member · Feb 3, 2015 at 11:00 pm

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  Yes. There should be 210 or so subscribers on loveyogastudio.wordpress.com and loveyogaalbany.com or loveyogastudios.com (self hosted).

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  jeremeylduvall · Member · Feb 3, 2015 at 11:51 pm

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  Hi!

  I’m not seeing that many subscribers on loveyogastudio.wordpress.com. You can see the current subscribers here:

  https://wordpress.com/my-stats/?blog=15711665&blog_subscribers&unit=1

  The site http://www.loveyogaalbany.com does have quite a few subscribers as shown here:

  https://wordpress.com/my-stats/?blog=40056329&blog_subscribers&unit=1

  Were the subscribers already moved by chance?

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  sosympl · Member · Feb 4, 2015 at 4:08 pm

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  Okay, yes the site was loveyogastudios.com, and was hosted at .com. Those are the same you’re seeing with loveyogaalbany.com (two domains, same site).

  I guess this is the issue, I need those subscribers moved from loveyogastudios.com (wordpress.com) to loveyogastudios.com (wordpress.org).

  Sorry if I confused. I assumed loveyoga.wordpress.com was the actual WP install for that vanity domain.

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  jeremeylduvall · Member · Feb 4, 2015 at 10:35 pm

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  Hi!

  The subscribers are already setup on your self-hosted site (WordPress.org). The following URL is the subscriber list for site 40056329, which corresponds to your Jetpack site.

  https://wordpress.com/my-stats/?blog=40056329&blog_subscribers&unit=1

  Perhaps I’m misunderstanding. Can you elaborate on what is not working as expected with your self-hosted subscribers?

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  sosympl · Member · Feb 4, 2015 at 11:37 pm

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  When I visit the URL you list above, I see the subscribers.

  When I log in to loveyogastudios.com which uses that Jetpack account (but which isn’t on wordpress.com), I go to Site Stats and it says I have 9 subscribers.

  Any way to send screenshots or something so you can better see what’s happening?

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  jeremeylduvall · Member · Feb 5, 2015 at 5:42 pm

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  Could you upload a screenshot to loveyogastudio.wordpress.com so I can take a look? Screenshot instructions here:

  Take a Screenshot

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  sosympl · Member · Feb 5, 2015 at 6:48 pm

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  When I log in to loveyogastudios.com (which is self hosted) this is what I see for subscribers (bottom left):

  

  When I log in to loveyogalbany.com (which has an account on wordpress.com but is now pointed at the loveyogastudios.com WP install) I see this list of subscribers:

  

  Here is an example of the error I’m getting when I go to Settings and try to transfer subscribers:

  

  I can’t get a screenshot of the other error because this error prevents it. This must have to do with the wordpress.com domain (loveyogaalbany.com) now being pointed at a self hosted site.

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  jeremeylduvall · Member · Feb 5, 2015 at 11:51 pm

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  Thanks for clarifying! You’re correct – all of the subscribers are currently listed on loveyogaalbany.com. You would like them moved to the self-hosted site loveyogastudios.com. Is that correct? Sorry for the confusion!

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  sosympl · Member · Feb 6, 2015 at 3:40 pm

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  Yes, that’s exactly what I need.

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  jeremeylduvall · Member · Feb 6, 2015 at 8:56 pm

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  This should be all fixed up now. The subscribers for loveyogastudios.com can be seen here:

  https://wordpress.com/my-stats/?blog=74962479&blog_subscribers&unit=1

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  sosympl · Member · Feb 6, 2015 at 9:51 pm

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  Awesome. Thanks so much.

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  staff-ozmodiar · Staff · Feb 7, 2015 at 2:33 pm

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  Happy to help. Thanks for using WordPress.