Moving subscribers from wordpress.com to .org site

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  outlanderpod · Member · Jan 12, 2015 at 2:26 am

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  I would like to transfer followers from our wordpress.com blog to our self-hosted wordpress.org site. I attempted to follow the directions and there is no “Switch Site” under the Site Picker through our wordpress.com site.

  Please assist us with moving our followers to our new site.

  Many thanks,

  Ginger

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 14, 2015 at 7:06 am

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  Have you connected your new site via jetpack yet?

  http://jetpack.me/install/

  I am not seeing a jetpack site associated with the WordPress.com user account you are posting from.

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  outlanderpod · Member · Jan 17, 2015 at 11:50 pm

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  rootjosh, I have installed jetpack on my new site (www.outlanderpod.com). If there is a way to share a screen shot, I could show you.
  In order to follow directions for transfer of followers, I have to log in to wordpress.com account, then under “My Sites” click the “switch site.” This option is simply not there.

  Please advise on the next step :)

  Ginger

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  staff-ozmodiar · Staff · Jan 19, 2015 at 4:10 am

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  I am still not seeing a Jetpack connection associated with the WordPress.com user account that you are posting from.

  Could you have connected Jetpack with another WordPress.com account? The original WordPress.com site and the jetpack connected site must use the same user account if we are to transfer subscribers.

  In order to follow directions for transfer of followers, I have to log in to wordpress.com account, then under “My Sites” click the “switch site.” This option is simply not there.

  Sadly, that functionality is currently broken. Staff must migrate subscribers for you at this time.

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  outlanderpod · Member · Jan 19, 2015 at 4:20 am

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  Rootjosh,

  I only have one wordpress.com account, and it’s the same name that is used for the .com and .org sites. Jetpack is installed on the .org, and I’ve signed into and done what I can w/ the .com.

  Should I uninstall jetpack and then reinstall it on my .org site, and then attempt to link again w/ my .com acct? I’m honestly at a loss. I’ve done everything I can, and have been asked to do.

  Thank you,

  Ginger

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  staff-ozmodiar · Staff · Jan 19, 2015 at 4:29 am

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  Should I uninstall jetpack and then reinstall it on my .org site, and then attempt to link again w/ my .com acct? I’m honestly at a loss. I’ve done everything I can, and have been asked to do.

  That would not be a bad thing to try. I have no idea why the connection is not showing up on this end assuming everything is set up correctly on your end.

  If removing it and reinstalling it does not fix the issue, I will track down someone tomorrow who can help with a deeper dive into the problem.

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  outlanderpod · Member · Jan 19, 2015 at 4:44 am

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  rootjosh,
  It appears a simply unlinking and relinking has worked! I’ve gotten much further than before.

  Now I can do almost everything, except when I click “migrate” it says “only blog owners can migrate subscribers.”

  Is this the point at which you can step in to transfer followers?

  Thanks!

  Ginger

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  staff-ozmodiar · Staff · Jan 19, 2015 at 5:02 pm

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  Yup, looks like that fixed it right up. I have migrated your subscribers and followers to your new site.

  Let me know if there is anything else I can help you with.

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  pjmcc2014 · Member · Jan 20, 2015 at 8:42 am

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  Hi, Could I get my followers moved from funkydaddy.wordpress.com to funkydaddy.net please? Jetpack activated..

  Thanks, Paul

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  pjmcc2014 · Member · Jan 20, 2015 at 11:01 pm

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  Anyone able to advise on my request above please? Thanks..

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  timethief · Member · Jan 20, 2015 at 11:04 pm

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  @pjmcc2014
  Have you tried following the instructions at this link?
  http://en.support.wordpress.com/moving-a-blog/moving-your-subscribers/#wordpress-com-to-self-hosted-site

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  staff-ozmodiar · Staff · Jan 20, 2015 at 11:44 pm

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  @pjmcc2014

  I have migrated your subscribers and followers to your new site.

  Let me know if there is anything else I can help you with.

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  pjmcc2014 · Member · Jan 20, 2015 at 11:46 pm

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  Thanks

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  staff-ozmodiar · Staff · Jan 20, 2015 at 11:47 pm

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  @timethief

  The user-facing tool for migrations is broken for the time being. This isn’t expected to be a permanent thing, but I don’t have a timeline for a fix either.

  So, for the near term future, staff has to do these migrations.

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  staff-ozmodiar · Staff · Jan 20, 2015 at 11:47 pm

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  @pjmcc2014

  Happy to help.

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  pjmcc2014 · Member · Jan 21, 2015 at 11:40 am

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  Hi Rootjosh, Thanks again for transferring my subscribers. Will this also transfer the sites that I follow?When I click on an e mail received when a subscriber posts it automatically still takes me to my old .com profile, even though all my subscribers have been removed from here in stats? Any ideas? Thanks.

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  staff-ozmodiar · Staff · Jan 21, 2015 at 6:31 pm

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  Will this also transfer the sites that I follow?

  No. Sites you follow are all tied to the WordPress.com reader. There is no “reader” function for a self-hosted WordPress site.

  I click on an e mail received when a subscriber posts it automatically still takes me to my old .com profile

  If people are still posting to your .com site, you will still get notifications for it.