Moving users from .com to self-hosted site

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  stokerellie · Member · Apr 15, 2019 at 12:33 am

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  When I imported the old .com site into my own site, only the admin users were transferred to the new site. However, I find I have no password for the new site; the password for my old .com site does not work. How do I fix this. Only the admin set up by the hosting company can get in at this time.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 15, 2019 at 12:42 pm

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  Hi there,

  Can you please let us know the address for both your old (WordPress.com) and your new site so we can have a look and further assist you?

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  stokerellie · Member · Apr 15, 2019 at 5:53 pm

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  Old: elliesrevive.home.blog
  New: elliesrevive.blog

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  staff-zinnia · Staff · Apr 15, 2019 at 9:38 pm

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  Hi –

  Those subscribers are being transferred over to the new site. It should only take a few minutes to complete.

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  stokerellie · Member · Apr 15, 2019 at 10:51 pm

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  The following are the only users who’ve migrated as of 15:49 4/15/19:
  johnbike6719
  nwjgibs
  stokerellie

  None of the others have made it to the new site.

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  fstat · Staff · Apr 16, 2019 at 6:47 am

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  Hi there,

  If you’re referring to the other administrators on your site, those users cannot be transferred as they are WordPress.com users. You need to invite them to your new site by going to your Dashboard > Users > Add New.

  If you have any other questions, just let me know and I’ll be happy to help.