.mp4 and .mov won't show on my blog!

abozza · Member · Feb 1, 2012 at 9:39 pm
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I pay for the capability to add videos, and have in the past, but suddenly I can’t upload my home videos from my phone to the blog!

The blog I need help with is: (visible only to logged in users)
timethief · Member · Feb 1, 2012 at 9:42 pm
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Please post an active link starting with http:// to the blog your purchased the videopress ugrade for.
abozza · Member · Feb 1, 2012 at 9:56 pm
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http://amysreallife.wordpress.com I will add the latest video to today’s blog so you can see what’s going on.
abozza · Member · Feb 1, 2012 at 9:57 pm
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You can see the word “bedtime” where the video should be. Bedtime is the name of the video. It’s an .mov file.
raincoaster · Member · Feb 1, 2012 at 11:14 pm
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Please paste the code that uploading gives you here between Code tags, so we can look at it. That’s very odd.
abozza · Member · Feb 1, 2012 at 11:47 pm
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[wpvideo biDbUaNb] It’s an .mp4…sorry.
raincoaster · Member · Feb 2, 2012 at 2:38 am
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Very odd; I don’t see that code at all in your post. Can you confirm the upgrade is still active, it’s not expired?
abozza · Member · Feb 2, 2012 at 11:15 am
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raincoaster, I just renewed it last week. Payment went through last week. I’ve sent two emails to WordPress and haven’t heard back. The code doesn’t show up…just the name of the image.
airodyssey · Member · Feb 3, 2012 at 2:52 am
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@abozza: Before you send a 3rd e-mail, stop. The more you write to staff, the more you will wait (as your message will become more “recent” and everyone else will go before you). I tagged this thread so that staff takes a look or at least confirms if they got your messages.
staff-blorbo · Staff · Feb 4, 2012 at 12:35 am
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I could only find one email from you. I sent that over to the VideoPress guru, so hopefully you’ll head back soon.
staff-blorbo · Staff · Feb 4, 2012 at 12:36 am
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Actually, reading through this, we made some major improvements to the iPhone uploads around that time. Where you using an iPhone? If so, would you please try again?
abozza · Member · Feb 4, 2012 at 2:28 pm
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Now it just says the video is being processed, but it doesn’t show. That’s only in preview mode. Will it show the actual video when it is posted?
staff-blorbo · Staff · Feb 4, 2012 at 8:21 pm
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Yes, the video will appear when it’s done processing.
abozza · Member · Feb 4, 2012 at 8:27 pm
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Should it take 2 days?
staff-blorbo · Staff · Feb 4, 2012 at 8:34 pm
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No, it definitely shouldn’t.

Have you tried re-uploading since yesterday?
abozza · Member · Feb 4, 2012 at 9:03 pm
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Yes, I have.
abozza · Member · Feb 4, 2012 at 9:05 pm
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Here’s the code, now. However, I have to paste it into the body of my post. When I use the “add media” button, and upload the file, it just comes up as “bedtime.” The code is there, so I have to cut and paste it into the body of the post. But, then it just says it is processing and won’t ever show.
abozza · Member · Feb 4, 2012 at 9:08 pm
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[wpvideo LmvUAboW] This is the code.
staff-blorbo · Staff · Feb 4, 2012 at 9:24 pm
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All videos are actually corrupt and missing a width statement in their files.

Would you please try opening the video in QuickTime Player and selecting “Export for Web” from the File menu? Then, upload the resulting file.
abozza · Member · Feb 4, 2012 at 9:44 pm
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Okay. It seems to be working now. Will people need to have a certain program to open this video? Also, is this the process I will need to use from now on when I am uploading a video that I took on my phone? Is there a reason I now need to go through all these steps, when before I could just upload normally? Thanks.

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