Multiple accounts

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  forrestwonderly · Member · Oct 16, 2020 at 1:21 am

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  I believe I may have Multiple accounts, I paid for a Plan on 10/14 and when I log in It sends to the free one, I think

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  kokkieh · Staff · Oct 16, 2020 at 5:05 am

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  Hi there,

  I don’t see any purchase history for this account, so that does seem likely. However, without more information it’s impossible to confirm this for you, as I can only see the information we have on file for the forrestwonderly account you’re using to post here.

  Do you remember the address of the site you bought a plan for? Did you perhaps register a custom domain?

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  forrestwonderly · Member · Oct 17, 2020 at 1:16 am

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  The domain I purchased is. theforrestwonderly.com

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  tortillon65 · Member · Oct 17, 2020 at 3:15 am

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  Hello,

  I changed my domain name today because the original name was not so good. I’m a newbie so I had no idea what to pick for a domain name when I started.

  Now I see a charge of $53. I already paid an annual fee for “collageartdotgallery.wordpress.com” domain (initial selection)

  Do I now have to pay an additional annual fee for “blogroadtripart.wordpress.com” (the revised one I want to use)? It says free????

  Mary

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  staff-mckluskey · Staff · Oct 17, 2020 at 8:59 am

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  @forrestwonderly, the domain is pointing to a site hosted by Hostgator so your site is not hosted with us, WordPress.com. If you’d like to connect it to your WordPress.com account, you’ll want to install Jetpack:

  Homepage

  To access your site you’ll go to theforrestwonderly.com/wp-admin.

  
  @tortillon65, you have a plan and custom domain collageart.gallery on blogroadtripart.wordpress.com. If you do not wish to upgrade your plan, there’s no need to purchase anything else. If you see a charge in your cart, click to open it and remove it.
  If you need more help, you can reach out via https://wordpress.com/help/contact.