Multiple issues / Please help

• 

  larnipitts · Member · Oct 1, 2023 at 5:14 pm

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  **Multiple issues. Can submit individually if needed?**

  Hi there, customers are having difficulty in making payment with Afterpay.
  ‘Your card number is incomplete’
  All other payment methods are correctly functional.

  I am having difficulty updating to WordPress 6.3.1.
  I don’t know if this update will fix the Afterpay issue, or those listed below.
  ‘The package could not be installed. No valid plugins were found. Plugin installation failed.’

  In case it’s relevant, I’m also having trouble uploading update for Australia Post WooCommerce Extension PRO.
  ‘Update failed: Update package not available.’

  I am also having issues with incorrect shipping being calculated (overcharging).
  Weight and dimensions are accurate to the product.

  Additionally, customers are having issues logging in, and then not being able to rest their password, and then not being able to log in with the new password.
  ‘We were unable to verify the email address you provided. Please try again.’

  Please help!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  larnipitts · Member · Oct 4, 2023 at 2:29 pm

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  Hi there, is anyone able to help?

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  staff-totoro · Staff · Oct 4, 2023 at 10:36 pm

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  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://wordpress.org/support/plugin/woocommerce/#new-topic-0

  Thanks!