Multiple Plugins – Update failed: Could not copy file. en_AU.po

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  vorrtekz · Member · Mar 1, 2024 at 5:18 am

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  Hi support,

  I’m new to WordPress so apologies if this is something basic. Over the past two weeks on one of our client’s websites we’ve tried updating existing plugins on the site, with one of the two below errors occurring:
  
  1. Update failed: Update package not available., Could not copy file. admin-en_AU.mo
  2. Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature, Could not copy file. admin-en_AU.mo

  I looked online and the only troubleshooting I’ve managed to find is messing with file permissions or clearing storage space. File permissions have 755 for folders and 644 for folders, and we have about 800MB of storage space so I think these are fine. One forum I found pointed this issue to the zip being corrupted when it was downloaded, or issues with the files being uploaded to the server, but I am unsure how to move plugins manually.

  Any help on this is appreciated so I can wrap my head around this.
  
  Hosted: Synergy Wholesale, accessible via cPanel
  Version: WordPress 6.4.3
  Plugins prompting the above errors:
  Advanced Custom Fields
  Better Search Replace
  Breeze
  Customiser Export/Import
  Elementor
  Elementor Pro
  JetElements For Elementor
  JetEngine
  JetSmartFilters
  JetTabs For Elementor
  JetTricks
  Jupiter X Core
  ShortPixel Image Optimizer
  UpdraftPlus
  Wordfence Security
  WP Memory
  

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 1, 2024 at 1:34 pm

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.