Multiple renewals
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I need to talk to someone to fix and update my account. There seems to be different account info and I’ve been charged twice. I’m also receiving different emails to different inbox’s. 1st order
# 80555588 from May 2023 and # 90342832 February 2023 can you call me [redacted]WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello there!
Thank you for reaching out. While we don’t offer phone support, we’re more than happy to assist you here on our forums thread.
Upon reviewing your site, it seems you have two different Administrator accounts, each with a paid upgrade.
The account you’re currently logged into has a Domain Redirect upgrade that was renewed on May 24, 2023 (invoice 80555588). On the other hand, another admin account (Bonnie) owns the Domain Registration for the domain bonitascantina.com, which was just renewed on February 22, 2024 (invoice 90342832).
These are two separate charges and upgrades. However, I believe the other admin can make some changes to the domain settings to point it to your new site, which appears to be hosted on Google, without the need for the redirect upgrade.
Firstly, you’ll need to log into your Google hosting account and find out the settings required for your domain nameservers. Once you have this information, the admin who owns the domain can update the nameservers on the domain to point to their hosting. After making these changes, allow about a week for them to propagate, and then you can remove the site redirect from your account.
Alternatively, you can leave everything as-is, and the site redirect will continue to direct traffic to your site without any issues. You just need to remember that the redirect will renew in May and the domain in February.
I hope this explanation clarifies things! Please feel free to ask if you have any further questions or need assistance with anything else.
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