MX Records

• 

  wreathshedfeld · Member · Nov 24, 2015 at 9:32 am

  • Copy link
  • Add topic to favorites

  Hi all,

  Someone please put me out of my misery!

  I have a domain bought via names.co.uk my email has now stopped coming through updated the MX records that they have requested for my WordPress site http://www.33an3rdcurios.com.

  But I have still not received any mail since 9th Nov

  Advice for a newbie would be incredibly appreciated

  @33ana3rdcurios

  The blog I need help with is: (visible only to logged in users)

• 

  thatchris · Member · Nov 24, 2015 at 1:50 pm

  • Copy link

  If your mail is being handled by a third party you’ll need to add their MX records to your DNS here at WordPress.com. Check out https://en.support.wordpress.com/domains/custom-dns/ for instructions on how to add custom DNS records here.

• 

  thatchris · Member · Nov 24, 2015 at 1:50 pm

  • Copy link

  Also, if all you wanted to do is use WordPress.com’s email forwarding service you can find instructions for setting that up at https://en.support.wordpress.com/email-forwarding/

• 

  wreathshedfeld · Member · Nov 24, 2015 at 2:48 pm

  • Copy link

  Hi

  I added the MX records last week as per names.co.uks request and according to them it is still showing as not updated by wordpress

  email server is pointing to
  smtp-fwd.wordpress.com

  I am at a loss as to what to do next as I seem to stuck between two companies

  S

• 

  wreathshedfeld · Member · Dec 1, 2015 at 9:38 am

  • Copy link

  No further Help?

• 

  wreathshedfeld · Member · Dec 3, 2015 at 11:20 pm

  • Copy link

  Can anyone help before I cancel my subscription completely… Incredibly poor service and support from WP

• 

  kokkieh · Staff · Dec 14, 2015 at 10:58 am

  • Copy link

  @wreathshedfeld

  While you have a domain mapping upgrade here for the domain, 33an3rdcurios.com, a WhoIs lookup shows that the domain is not registered at all. Does it mean you had cancelled the domain then?

  Looking at your account data, it appears the problem was that you had both email forwarding and hosted email set up. However, hosted email won’t work if you have email forwarding active as well, and it also will only work if the domain’s name servers are pointed to WordPress.com.

  I can cancel the mapping upgrade for you, but your first post here, three weeks ago, was already past the point where we would have been able to issue a refund, as we can only issue refunds within the first 30 days after an upgrade is purchased. You originally bought this mapping upgrade on 8 October, so we would only have been able to issue a refund until 8 November. You only started this form thread on 24 November.