MX records not propagating

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  derrylrice · Member · Oct 13, 2014 at 2:54 pm

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  Our MX records aren’t propagating. We don’t get any email.

  We use Rackspace for email and were told to put in
  mx1.emailsrvr.com &
  mx2.emailsrvr.com for the mx records and
  secure.emailsrvr.com for the “Mail handled by”

  Not working. Anyone know why? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  valentine · Member · Oct 14, 2014 at 8:46 am

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  Hi derrylrice,

  I just looked at your domain’s DNS records and it appears that the MX records are missing:
  http://www.dnsstuff.com/tools#dnsReport|type=domain&&value=icarusrising.com

  Could you please check your Custom DNS settings again to see if your MX records are entered properly?

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  derrylrice · Member · Oct 14, 2014 at 2:12 pm

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  My MX records are definitely there and are put in as directed. For some reason they just are being seen by the internet.

  Isn’t there someone to contact when things go wrong that are out of our control? Thanks!

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  valentine · Member · Oct 14, 2014 at 3:07 pm

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  I’ve tagged this topic for a Staff follow-up. They should be able to take a look at your domain’s settings for you and see if anything wasn’t set properly!

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  shawnajroberts · Member · Oct 14, 2014 at 11:47 pm

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  Usually MX records will look more like this:

  mail.icarusrising.com handled by mx1.emailsrvr.com. with priority 10

  I need to know the subdomain that Rackspace expects you to use (mail or webmail are common). And also if there’s a CNAME record to go along with this.

  Can you copy and paste the entirety of the DNS records you’re supposed to set up?

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  derrylrice · Member · Oct 15, 2014 at 8:10 pm

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  This is what is now for the last few hours:

  A icarusrising.com handled by WordPress.com
  NS icarusrising.com handled by WordPress.com
  CNAME *.icarusrising.com handled by WordPress.com
  MX secure.emailsrvr.com.icarusrising.com mail handled by mx1.emailsrvr.com. with priority 10
  MX secure.emailsrvr.com.icarusrising.com mail handled by mx2.emailsrvr.com. with priority 20

  For the 3 days preceding it, it was:

  NS icarusrising.com handled by WordPress.com
  CNAME *.icarusrising.com handled by WordPress.com
  MX mx1.emailsrvr.com mail handled by secure.emailsrvr.com.icarusrising.com. with priority 10
  MX mx2.emailsrvr.com mail handled by secure.emailsrvr.com.icarusrising.com. with priority 20

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  derrylrice · Member · Oct 15, 2014 at 8:24 pm

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  I have double-checked with Rackspace.com they confirm that the settings were as they should be. Workpress just isn’t showing it correctly and there is nothing anyone can do except WP to correct the problem.

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  shawnajroberts · Member · Oct 15, 2014 at 9:22 pm

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  Can you tell the MX records that Rackspace gave you to set up so I can check that they’re formatted correctly in our system?

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  derrylrice · Member · Oct 15, 2014 at 9:37 pm

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  They are:
  mx1.emailsrvr.com priority 10
  mx2.emailsrvr.com priority 20

  secure.emailsrvr.com for the “Mail handled by”

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  shawnajroberts · Member · Oct 15, 2014 at 10:21 pm

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  Those aren’t correctly formatted MX records. However, I found this support doc over on Rackspace.com:

  http://www.rackspace.com/knowledge_center/article/dns-records-for-email-with-rackspace

  If your email doesn’t start working shortly, please contact Rackspace and ask them if the information in that document is correct.

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  derrylrice · Member · Oct 15, 2014 at 11:57 pm

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  It’s working! Thank you Shawna! And thanks especially for sending that link, hopefully that will help others in the future.

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  shawnajroberts · Member · Oct 16, 2014 at 4:07 pm

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  Fabulous! I’m so glad your email is working. I know how important that is. :)

  Let me know if there’s anything else I can help with.