MX records pointing to Zoho Account

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  joineryshed · Member · Oct 27, 2014 at 11:30 am

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  I’ve setup an e-mail account with Zoho I have been unable to receive any e-mails. I’ve checked the control panel in their site and it states: The MX Records of your domain are not pointed to Zoho. You may not receive emails in Zoho. I have checked this in the Word Press domains section and from what I can tell I’ve done everything correct. Below I have included a screen shot from WordPress.com.

  I would be very grateful if somebody can help me ASAP!

  Thanks

  Andrew

  The blog I need help with is: (visible only to logged in users)

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  lastnode · Member · Oct 27, 2014 at 11:58 am

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  Hello! Let’s troubleshoot this. :)

  Did you follow this guide?

  Manage Your DNS Records

  I don’t see the screenshot you have included. Could you please link it? I’m tagging this thread for staff so they can look into it as well.

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  joineryshed · Member · Oct 27, 2014 at 12:12 pm

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  Hi there

  Yes I’ve tried that and followed instructions set out by WP and Zoho.

  Here’s what’s in my DNS:

  A darcycarpentry.com handled by WordPress.com
  NS darcycarpentry.com handled by WordPress.com
  CNAME *.darcycarpentry.com handled by WordPress.com
  MX darcycarpentry.com mail handled by MX 10 mx.zohomail.com. with priority 10
  MX darcycarpentry.com mail handled by MX 20 mx2.zohomail.com. with priority 20
  TXT darcycarpentry.com v=spf1 mx include:zoho.com ~all
  CNAME zb********.darcycarpentry.com alias of zmverify.zoho.com.

  I have since added the txt line to see if that makes any difference

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  lastnode · Member · Oct 27, 2014 at 12:43 pm

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  Hi! So I had a look through both the WordPress.com and the Zoho guides and your MX records look fine to me.

  Could it just be that they are taking time to propagate? Your TTL on them is 60 minutes, so it could be just that the change hasn’t propagated to Zoho’s corner of the Internet yet.

  Thoughts?

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  joineryshed · Member · Oct 27, 2014 at 12:58 pm

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  I’ve been waiting since last Thursday?

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  lastnode · Member · Oct 27, 2014 at 1:50 pm

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  Oh sorry, I thought you were configuring it right now.

  I’ve tagged this thread for staff to have a look, so make sure you subscribe to it using the sidebar or the checkbox below the reply box.

  Here’s hoping you get to the bottom of this quickly!

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  amightywp · Member · Oct 27, 2014 at 11:46 pm

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  Hi there,

  It looks like the MX records which you had entered were slightly incorrect. I went ahead and corrected those and in the next few hours your email should be up and running OK.

  Let me know if it doesn’t or if you have any additional questions!

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  joineryshed · Member · Oct 28, 2014 at 11:04 am

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  Thank you very much. It seems to be working fine now.

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  amightywp · Member · Oct 28, 2014 at 2:40 pm

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  Excellent! Glad I was able to help. Let me know if you need anything else.