my about me is grayed out

  • Unknown's avatar
    investingcrypto717 · Member ·

    my about me is grayed out I think I did something while trying to style my website a little more but not sure or could it be an elementor issue i really do think i was in wordpress customazations but not sure im new at this trying to learn

    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • Unknown's avatar
    investingcrypto717 · Member ·

    Hi I apologize for late response I don’t now why it shows up like this but i have wordpress starter through hostinger don’t know if this helps is there something I should do to register?

  • Unknown's avatar
    investingcrypto717 · Member ·

    Me again should I send you my Id Number ? and my apologies again my name is Alisha Rivera Just was rushing and forgot to write my name and I use word press but like I said previously I got mines through Hostinger my blog is investingcrypto717.com

    Best regards

    Alisha Rivera

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look. If you believe the issue is related to Elementor, I would contact them and see if they can assist:

    https://elementor.com/support/

    I would also check with Hostinger as they would be best positioned to assist since they have access to your account:

    https://www.hostinger.com/contacts

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is also available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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