My account does not exist

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  hospitalintermedica · Member · Jun 22, 2020 at 5:51 pm

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  I can’t login. I can’t view my site. I can’t reset the password because it says that my account does not exist. I have to log in in this account to post this.
  my url is hospitalintermedica.com

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  supernovia · Staff · Jun 23, 2020 at 12:02 am

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  Hi, this is a self-managed copy of WordPress through Hostgator. Since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  If you aren’t logging in with http://hospitalintermedica.com/wp-admin , try that first.

  Next, contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support