My account has been blocked & I can’t reset password

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  bambinosphotography · Member · Apr 8, 2024 at 9:04 pm

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  Hi there,
  I did not forget my email, username or password but it is saying my account has been blocked as a security precaution? see attached copy below of message that pops up
  
  “Your account has been blocked as a security precaution. To continue, you must reset your password<https://wordpress.com/wp-login.php?action=lostpassword&gt;.”
  
  I have tried to reset the password and it still isn’t allowing me to access my site.
  
  I need help more help, the autogenerated AI reply is not helping and I am stuck.
  
  I have proof of my domain ownership through GoDaddy, & I have invoices for payment of this domain.
  
  Please someone help me figure out how to reset this account so I can log in.
  It’s saying the email is wrong but I know it was the right one
  
  I am trying to redo website and update images and I’m blocked out of my account :(

  
  Thanks in advance,
  

  Owner of site
  super frustrated

  The blog I need help with is: (visible only to logged in users)

• 

  deancroyal · Staff · Apr 10, 2024 at 2:54 pm

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  Hi there – I see we have been working with you on this over email. I will close this in favor of continuing to communicate with you there, especially since this is regarding an account login issue.

  I have proof of my domain ownership through GoDaddy, & I have invoices for payment of this domain.

  Please make sure to share this information in your reply to us, because this could be extremely helpful. We look forward to hearing from you soon.