My account has been hacked please help!

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  newwavehair2019 · Member · Aug 30, 2019 at 10:25 pm

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  http://Www.newwavess.com is my site and it is no longer active someone hacked into it and took everything down. I want to cancel

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  supernovia · Staff · Aug 30, 2019 at 11:29 pm

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  Oof, sorry to hear that @ newwavehair2019. Unfortunately, we don’t have any access to fix it. These forums are for the free sites using our managed hosting service, which can be quite different from running your own WordPress installation at another host.

  I’d recommend checking with your host to see if they can help you restore a backup. This article can help too: https://wordpress.org/support/article/faq-my-site-was-hacked/

  If you need more help, here’s a link to the correct forums for self-managed sites:
  https://wordpress.org/support/forums/

  And, please know that once you’ve restored functionality, you’re welcome to move the site to our services so we can provide maintenance, security, and support. You can find our pricing here:
  https://wordpress.com/pricing