my account has not been upgraded yet i have paid the payment

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  ajeetjhurawat · Member · Aug 17, 2018 at 12:23 pm

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  my account has not been upgraded yet i have paid the payment ,
  oder (redacted)
  plz help me

  The blog I need help with is: (visible only to logged in users)

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  vishalmukadam · Member · Aug 17, 2018 at 12:29 pm

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  Hi there,

  If you’ve upgraded your plan then you’d be able to see your plan details by going to:
  My Sites> and select the site > click on the “Plan” option
  That will show your existing plan.

  I am adding modlook to this thread so someone from Staff will able to check if your site was successfully upgraded or not.

  Thanks!

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  gemmacevans · Member · Aug 17, 2018 at 1:26 pm

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  Hi ajeetmeena,

  I’ll run through what I can see on your account.

  The previous payments were declined by your bank or card provider. The error message I’m seeing suggests international payments aren’t supported on that card so may need to ask your bank for that feature to be enabled (it isn’t always enabled by default).

  The most recent payment is still pending on our payment processors end which is why the upgrades aren’t listed in your account yet. I’ve reported this to our payments team and will let you know when I hear back from them.

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  gemmacevans · Member · Aug 17, 2018 at 2:56 pm

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  Hi ajeetmeena,

  I just wanted to let you know we have sent more information to the email address on your Account Settings page — please let me know if that hasn’t come through.