my account is gone..

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  maxschulze1987 · Member · Oct 2, 2019 at 4:26 pm

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  Hi,
  some months ago I signed in to wordpress and started creating a site. I was kinda busy and so I didnt log in for some months. Now I wanted to return and continue my work but I cant login anymore. It`s not just that I lost my password, the whole account seems to be out of order: when I try to login I’m told that my mail-adress is not signed to word.press. I have only 2 mail-adresses and tryed both several times so there is definitely no mistake from my side.
  The side itself is still there https://goodsfromthegutter.wordpress.com/

  I wrote you guys about week ago about this but didnt get an answer yet which is really not cool because I cant make the site again because of the name etc.

  Please help me to restore my account!
  regards
  Max

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  themagicrobot · Member · Oct 2, 2019 at 4:57 pm

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  Try logging in with the correct username/account and password: https://en.forums.wordpress.com/users/makssch/

  Recover Your Account

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  maxschulze1987 · Member · Oct 2, 2019 at 5:13 pm

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  that’s the problem: I dont know the correct username/password.
  I have 2 mail adresses and a couple of pw’s that I use – depending of how save they have to be. .

  I tryed all these common combinations but they didnt work..
  So I thought maybe a word.press-staff can look up the data of the site and tell me mail-adress to which the site is linked. Then I can reset the pw by mail..

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  themagicrobot · Member · Oct 2, 2019 at 6:23 pm

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  The correct username is makssch as I stated above. Put that into the account recovery and a new password will be sent to the email address you used when you created that site. You’ll need to check all your email addresses (and check spam folders and any other “social” folders).

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  maxschulze1987 · Member · Oct 2, 2019 at 7:01 pm

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  No, this is a new account I created in order to post here..

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  themagicrobot · Member · Oct 2, 2019 at 7:04 pm

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  Yes. You need to log out from it. It is the wrong account to reach your site.

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  maxschulze1987 · Member · Oct 3, 2019 at 5:52 am

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  ok, now I understand..
  The problem is: I did put that name in the password reset and checked all my mails and nothing happened. I remember I had a third mail adress not long ago but removed it – I erased the whole account. Maybe it’s this adress?
  In case: is there anything I can do? Isnt it possible to link the site to a new mail adress?
  regards
  Max

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  maxschulze1987 · Member · Oct 4, 2019 at 12:08 pm

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  they have this “account recovery” but you need to give some data that I dont have… like Tranasaction ID…

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  staff-doublebassd · Staff · Oct 4, 2019 at 1:12 pm

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  Hi there,

  Please reach out to us at passwordhelp@wordpress.com and we’ll be happy to take a look into this for you.

  Thanks,

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  maxschulze1987 · Member · Oct 4, 2019 at 1:34 pm

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  thanks!