My account is linked to a website that isnt mine

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  colapster89 · Member · Jul 8, 2022 at 4:47 pm

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  My account is link to a website that isn’t mine : http://www.justbecausegiftboxes.com

  My website is http://www.gbdistribution.ca

  Plus i made purchase of the full complete version of jetpack and got charged for it in EURO instead of canadian dollar and now i cannot get the code or find the code or even the receipe on my wordpress account….

  Please Help

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jul 8, 2022 at 8:11 pm

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  Hi there!

  The account you’re currently logged into here at WordPress.com is not the account that owns the Jetpack upgrade. You would need to log into the correct account to access the purchase and the receipts.

  If you need to change your purchase from EUR to CAD, Jetpack support will be able to help you with that. Reach out to their support and they should be able to assist you.

  Regarding the site listed under the account you’re currently logged into, you can remove that connection yourself by clicking the “Disconnect from WordPress.com” link under your Settings > Manage Connection page.

  I hope that clarifies things!

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  colapster89 · Member · Jul 8, 2022 at 8:17 pm

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  Ok i was able to remove the wrong website.

  But yes jetpack was bought with this account and email

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  helper-heroponriki · Member · Jul 8, 2022 at 8:33 pm

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  But yes jetpack was bought with this account and email

  The account you’re currently logged into – colapster89 using a Hotmail email address – did not purchase that upgrade. The account that did is using an email address tied to your gbdistribution.ca domain.

  Jetpack Support will need to help you with this – please contact them from their contact page.

  Thank you!