My Account Is Locked, Where is the Customer Service?

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  eksisinema · Member · May 25, 2013 at 2:14 pm

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  “Find the section titled Domain Administration again, choose Transfer ownership to another registrar from the menu below it again, you’ll need to click the Next button again as well.

  Now, click on Manage Your Domains link. You will be taken to a new login screen. Enter the customer number and password you just chose to log in to the domain manager.”

  When I get to the login screen and enter my customer number and new password, it says that “This account is locked. Please contact Customer Service.”

  So I can’t reach to my domain manager. This is hard to take, you know.

  So I sent a mail to ‘secureserver.net’ and they said that my domain is sold by automattic trough wordpress. That means I should contact to wordpress.

  Screenshot: http://postimg.org/image/3mm358zrl/

  Customer Number: 42619665
  My domain: http://eksisinema.com

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · May 25, 2013 at 2:20 pm

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  eksisinema.com – was created a few days ago – I think there is a 60 day anti fraud internet rule against transfers after a domain name is registered

  You have your name servers pointed to Dream Host so you can use the domain name at Dream Host without transferring the domain name

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  eksisinema · Member · May 25, 2013 at 2:34 pm

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  The thing is I don’t want to transfer my domain name.

  I want to transfer my hosting to GoDaddy and I need to login to my domain manager.

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  auxclass · Member · May 25, 2013 at 2:37 pm

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  I have flagged this for the staff to help

  You don’t want to transfer the domain – it is another setting

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  auxclass · Member · May 25, 2013 at 2:38 pm

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  Were you using these instructions to change the name servers?

  http://en.support.wordpress.com/domains/domain-management/#update-name-servers

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  eksisinema · Member · May 25, 2013 at 2:41 pm

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  I tried all of the stuff, which is written here.

  The problem is standing on the the sixth step: “Login with your Customer Number and password. If it’s your first time logging in, you will be prompted to create a PIN number.
  You should now be logged in and see a list of your domains.”

  I can’t login ’cause it says “Your account is locked. Please contact our Customer Service”

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  auxclass · Member · May 25, 2013 at 2:46 pm

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  The staff check the forum on a regular basis – I flagged this earlier for their attention to help you

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  kardotim · Member · May 27, 2013 at 6:47 am

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  I’ve just sent a request to unlock your account. I’ll contact you as soon this is done.

  Sorry for the inconvenience.

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  eksisinema · Member · May 27, 2013 at 12:14 pm

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  Okay thank you. Waiting for it.

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  kardotim · Member · May 27, 2013 at 7:53 pm

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  The account has been unlocked. Sorry for the inconvenience.