My account is no longer linked to my site?

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  adwcorp · Member · Apr 14, 2022 at 4:28 pm

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  Hello,
  I am unable to access my website.

  This is the correct account, but it is saying that I have no WP sites. My domain is active, so I am unsure of what is happening.

  Could be it be a payment issue? I never received any emails pertaining that though.

  Any assistance is appreciated.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staartmees · Member · Apr 14, 2022 at 4:30 pm

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  First things first: what is the URL of your site?

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  adwcorp · Member · Apr 14, 2022 at 4:34 pm

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  Was afraid to put that out there on a public forum, but meh: adwcorp.net

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  staartmees · Member · Apr 14, 2022 at 4:58 pm

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  We can’t help you as according to whois info that domain is registered by Google, https://www.whois.com/whois/adwcorp.net, and isn’t hosted on the wordpress.com platform, https://digital.com/best-web-hosting/who-is/#search=adwcorp.net

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  adwcorp · Member · Apr 14, 2022 at 5:03 pm

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  It used to be hosted on a wordpress platform. I have receipts from addons I bought on this account. Do you know why something like this would have happened?

  Anyway, I suppose I start fresh. even though I should still have two months left on my subscription to WP.

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  staartmees · Member · Apr 14, 2022 at 5:07 pm

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  Your site certainly isn’t running on the wordpress.com platform. It uses the open source wordpress.org version WordPress 5.9.3.

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  adwcorp · Member · Apr 14, 2022 at 5:29 pm

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  I greatly appreciate all of your help!

  How would one contact a customer service representative who is able to handle account & billing issues?

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  staff-blorbo · Staff · Apr 14, 2022 at 6:57 pm

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  That site is connected to a different WordPress.com account here, not the one you’re currently logged in under.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

  Alternatively, you can log in to the site via https://adwcorp.net/wp-login.php using the “Log in with username and password” option, then disconnect Jetpack from WordPress.com at Jetpack > Dashboard > Site Connection > Manage Site Connection in your site’s Dashboard, and connect again when prompted to the desired WordPress.com account.