my account was hacked and my articles were deleted!

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  fossilistic · Member · Aug 12, 2018 at 2:33 am

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  Hi! I’ve logged into my account today after about 8 months and found out that all the articles that I wrote have been deleted! I need help to recover those articles as they are very very important to me! Please help!!

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  dkmyta · Member · Aug 12, 2018 at 3:26 am

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  Hey there,

  What is the URL for the website that you need help with?

  I’ve tagged modlook for staff to help you out with this issue. Staff will be in touch as soon as possible to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

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  infotridentfoundationnet · Member · Aug 12, 2018 at 3:29 am

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  Hi! We logged into our account today and came to a blank webpage for our blog and all of our data has been removed. Please help us! This is critical to our charitable works!

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  dkmyta · Member · Aug 12, 2018 at 3:31 am

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  As I mentioned we cannot look into this issue for you unless you provide us with the URL for the website in question.

  Please do so and we will do our best to help!

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  infotridentfoundationnet · Member · Aug 12, 2018 at 3:42 am

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  http://tridentfoundation.net/wp-admin/

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  infotridentfoundationnet · Member · Aug 12, 2018 at 3:46 am

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  We have provided our URL. Please help us.

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  infotridentfoundationnet · Member · Aug 12, 2018 at 4:07 am

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  We were about to purchase the Premium service and saw that our files had been hacked. We need to know that our materials are safe on your server to upgrade our account.

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  justjennifer · Member · Aug 12, 2018 at 5:43 am

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  Hello there,

  We have provided our URL. Please help us.

  Your reply was caught in our forum spam filter.

  ns1.meganameservers.com
  ns2.meganameservers.com
  ns3.meganameservers.com

  tridentfoundation.net is not using name servers associated with WordPressdotcom (where we are) and appears to be up and running. If you still need help with this issue, please contact your web hosting provider. If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are having.

  Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy, etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

  Best wishes.