my activation email is not going through.

  • Unknown's avatar
    angelasmash · Member ·

    I have clicked repeatedly on the ‘resend your activation email’ but nothing is coming through to my email. I have entered the correct email address.

    I have also attempted to change the email address on my account to an alternative one, but when I click save the account settings it says there was a problem and didn’t save.

    Please advise.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ariwinokur · Member ·

    Please make sure to check your spam folders. If you are using Gmail with tabs, be sure to check them all as well.

    Gmail Issues

    To clarify, are you trying to update the email address previously saved on your [USERNAME] WordPress.com account to something else? If yes, can you please reply back here with the old and new email addresses?

    Can you please also check the following link and post here what email address you see listed and whether or not you see any error or warning messages on this page?
    https://wordpress.com/me/account

    The email address you post will be hidden from public view. Only staff will be able to see it.

    I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

  • supernovia · Staff ·

    Hi @angelasmash, it looks like we’re trying to send you email, but it’s bouncing back.

    Can you confirm whether this address is correct?
    https://wordpress.com/me/account

    If it is correct, will you make sure you haven’t blocked us?

    About the error changing to a new address, we’ll often see that if the new address already exists in our system. If you already have an account with us under a different email address, do you want to just use that account instead? We could help you move the site to that user.

  • Unknown's avatar
    angelasmash · Member ·

    Hi. The address (email visible only to moderators and staff) is correct. It wont be blocked becuase its a yahoo account and Im not even sure you can block on yahoo.

    I do have an alternate address that I have used to try set up an account ages ago, which I no longer want (I would like to delete if possible). This is the alternate address that I am trying to change to on this account so I can activate

  • supernovia · Staff ·

    I’ve sent an email to your address on file. Will you reply there to let us know your address works? Again, from what I can see here, you seem to be blocking us somehow.

    Alternatively, go ahead and log in using the other (old) account, and respond on this thread so we can contact you there.

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