My AMEX card is getting charged by USD 1
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My AMEX card is getting charged by USD 1 every time I’m trying to pay. Yet, the transaction is getting declined. Why?
The blog I need help with is: (visible only to logged in users)
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Hi
I’d suggest that you contact WordPres directly for this issue.
You can start here: -
@unidical – I’ve gone ahead and tagged this thread for Staff attention. Thanks for your patience while they get back to you.
@mouli-if you see the “wpcomhelp” tag in the Tags section of the thread sidebar, it means the user has posted in the contact form but is on the free account so the request is posted to the community forums for assistance.
In case you haven’t read it yet, this support guide to volunteering in the community forums has lots of tips and tricks: https://en.support.wordpress.com/wordpress-com-volunteers/ Cheers.
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Hi –
Have you contacted them directly about this? It sounds like they are declining the transactions. The $1 is usually an authorization.
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@justjennifer – thank you so much for your help!
@mouli – thank you!
staff-zinnia – Should I contact Amex for this issue? I have approached them and saying there is no such issue from their side.
no idea why transaction is not going through.
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Are you getting a specific error message at the payment screen? Let me know which site this is for and I will contact our payment team to have a look.
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@justjennifer many thanks for the link to the guidelines. Lots of good stuff in there. Very helpful
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staff-zinnia – thank you for your help. we have used another payment method and that worked.
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