My Annual Plan

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  jameswilliamroach · Member · Jan 31, 2022 at 2:15 pm

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  Hello, I purchased this account last year. I have not used it. And I would wish to cancel the annual subscription. And ask for a refund of most recent annual transaction. Can you please offer me some assistance in this matter.
  Many thanks.
  James

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  tenchoenyi · Member · Jan 31, 2022 at 2:45 pm

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  Hello @jameswilliamroach,

  You can cancel an annual subscription from https://wordpress.com/me/purchases/ and you’ll get your refund within 14 days.

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  staff-sheva · Staff · Jan 31, 2022 at 5:48 pm

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  Hi @jameswilliamroach,

  Looking at your account, I am not seeing any active upgrades. Do you have another WordPress.com account?

  If yes, as @tenchoenyi noted, you can cancel eligible upgrades for a refund by going to Personal Settings ⭢ Manage Purchases. Please ensure that you’re logged into the correct account. Just click on each individual upgrade, and the cancel/refund button will be on the bottom of the next screen.

  Please note that our refund policy for annual plans is 14-days, while domains are 96-hours, as outlined here: https://wordpress.com/support/manage-purchases/#refund-policy

  I hope that helps and please reach out again if you have any further questions.