My antivirus says my WordPress website is compromised. How do I access it safely
-
My website has been receiving spam and WordPress emails me to bin it. My antivirus is now saying that my site is compromised so I am worried about accessing it. How can it be sorted out if I cannot access the site? Any help will be gratefully received!
The blog I need help with is: (visible only to logged in users)
-
Hi –
Looking at that site I can see it’s hosted on qiq.domains. It’s not using our managed hosting environment from WordPress.com.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/ If qiq referred you to WordPress they mean that volunteer network.
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process. Our entry level plan is just $4/month and you can use that domain on it.
-
Thank you so much for your prompt and clear advice. As soon as I can, I’ll get on to Qiq. Qiq hosts because it hosted a very old website someone set up for me and I continued with them. Might have to change!
- The topic ‘My antivirus says my WordPress website is compromised. How do I access it safely’ is closed to new replies.
WordPress.com Forums 