my app is not working properly

  • Unknown's avatar
    grewalshow777 · Member ·

    hi i have two websites and am using mobile app for tacking all the details
    my one site is working properly ans showing everything that i need
    that is gworld7.in
    but my second url is not working
    i add both sites to my account on the mobile but another one show nothing and unable to load data
    second url is
    gworld7.com
    please help me and let me know what should i do

  • kokkieh · Staff ·

    Hi there,

    Have you added gworld7.com to the app? That site is not connected to your WordPress.com account via the jetpack plugin, so it will not appear in the app automatically when you log in using your WordPress.com credentials.

    You either need to connect that site to your WordPress.com account well, so it will be added to the app automatically.

    Or else you need to add it to the app manually – tap on My Site, tap the down-arrow next to your site name at the top, and tap the + icon to add a new site. Select the Add a self-hosted site option, type in your site’s URL, and then type in the username and password for your admin account on that site.

    For more help with this, you can reach the mobile app support team directly via the Help and Support section if you tap your profile icon top-right in the app.

  • Unknown's avatar
    grewalshow777 · Member ·

    its not such easy
    i try to take help from mobile support but no one response me then i contact here
    i face same problem
    i have two domains with same id and both are connected with jetpack
    but the problem is
    when i use my app only one domain show there statics and other one stops working

    i delete app and reinstall it many times
    i choose
    gworld7.in – first then i will work properly second is stopped

    if i choose
    gworld7.com – first then another one stopped working
    so please help me and fix this problem as soon as possible

  • supernovia · Staff ·

    So I checked both of those with https://jetpack.com/debug and I see errors on both of them right now.

    Would you be wiling to work with your host / Jetpack until these tests are clear?

    This may help:

    Jetpack

    I am guessing it will resolve the issue, but if it does not can you update us then?

  • Unknown's avatar
    grewalshow777 · Member ·

    so what is this mean

    you can’t do anything now

    did i have to contact jetpack support

    but why you can’t resolve this or highlight this to jetpact

  • kokkieh · Staff ·

    The issue is not with WordPress.com or with the WordPress mobile app, so it’s not something we can help with in the WordPress.com forums.

    The issue is with the connection between your sites and the Jetpack plugin. That connection problem is caused by something not properly configured at your hosting provider, where we have no control to help you fix this.

    Please follow the troubleshooting steps in Jetpack’s support documentation and work with your hosting provider’s support to fix the issues.

    If you need more help with this, you can contact Jetpack support at https://wordpress.org/support/plugin/jetpack/

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